1. SqlDBM Forum
  2. Questions
0
Answered

Not Found or Access Denied

pcc controplan 5 years ago • updated by hannah gryska 9 months ago • 4

I have a free account. Today I can't access the project and I received the message " Not Found or Access Denied"

Is the free account limited ? I need upgrate account to Work in the project ?

Paulo Cesar Carneiro

pcc.controplan@gmail.com 

Answer

-1
Answer
Answered
lesya 5 years ago

Dear User,

  We did not hear from you since our last message to you and we hope that your request has been resolved.

We are closing this ticket for now, feel free to contact us in case you have any following questions.

Thanks

Team - SqlDBM

-1
Under review
Support 5 years ago

Dear Paulo,

Sorry for the inconvenience. 

Can you please provide us some details to investigate it:

- Screenshots of the issue to understand the problem easily

- Are you owner of the project that you trying to access, if not then you might want to touch base with user who invited you on the project because that user has access to give or take away rights on user's own project


Please provide above details, so we can detect the issue and resolve it soon.

Thanks

Team - SqlDBM

-1
Answer
Answered
lesya 5 years ago

Dear User,

  We did not hear from you since our last message to you and we hope that your request has been resolved.

We are closing this ticket for now, feel free to contact us in case you have any following questions.

Thanks

Team - SqlDBM

+1
crysis90war 9 months ago

I'm having the same issue. Just can't access to what I was doing.

-1
hannah gryska 9 months ago

Hello, Yes - this is correct. We do offer a free 14-day trial and after this trial period, you must purchase a paid plan to access your project. Our Basic Plan is just $25/month, if that might be doable. Please keep in mind that our Basic Plan only supports non-cloud based db/dw (and not cloud based db/dw types). I hope that helps.

Customer support service by UserEcho